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COVID-19 Update
COVID-19 Update
Home > COVID-19 Update

Drive-Thru & Appointment Only   Learn more   

We're here so you can access your accounts from anywhere! 

We will still offer Curbside Service for anyone needing to drop-off or pick-up any forms or paperwork!

Personal Teller Machines - Live Tellers Use our PTMs Mon. -Fri.  8 a.m. to 7 p.m and on Sat. 8 a.m. to 4 p.m. All PTMs also have 24/7 ATM functionality available anytime with a debit card!

Book Appointment Enjoy the convenience of making an appointment to see a Member Service Representative, Loan Officer or Mortgage Specialist. 

Mobile Banking Transact business right from your smartphone or tablet.

Electronic Services  Access your funds 24/7 and can help you monitor and manage your account.

We are all in this together. Thank you again for your patience and understanding.


Messages from Kim Rooney, CEO


ALERT: Some members are receiving fraudulent text messages about fake debit card transactions from our "fraud dept." Members receiving these texts or any communication that appears to be from us should be cautious. Don't give out your personal information, remember we will never call you asking for this info. Always use the 800 number on the back of your card to contact the fraud department. NEVER use a number provided by a text.


Questions or concerns?

  • Manitowoc 920-684-0361 or Sheboygan 920-451-8222

Buying, building or refinancing questions? 

Business questions? 

  • Jason Grossklaus Sr. Business Loan Specialist

    • Cell 608-797-3117  
    • NMLS# 1837611
  • Nellie Weiss Relationship Development Specialist

    • Cell 920-323-9418 

March 16, 2020 

Starting today, Monday, March 16, we are drive-thru access only.

Our Personal Teller Machine (PTM) operators are available to serve you: 

  • 8 a.m. to 7 p.m. - Monday – Friday
  • 8 a.m. to 4 p.m. - Saturday

For safety of our community, members and staff, please contact us by phone with your financial needs. 

  • Manitowoc 920-684-0361 or Sheboygan 920-451-8222

We are all in this together. Thank you again for your patience and understanding.


March 14, 2020 

For the safety of our community, members and staff, UnitedOne Credit Union will be moving to drive-thru access only beginning Monday, March 16th.  Our PTM operators will be available from 8 a.m. to 7 p.m. Monday – Friday and from 8 a.m. to 4 p.m. on Saturday to serve you.

Our business hours will be the same, and our staff will be available for your calls. We will do all we can to serve your financial needs during this uncertain time.

If you are experiencing a disruption in income due to COVID-19, and have concerns, please reach out to us so we can work together to find solutions.

  • Manitowoc 920-684-0361 or Sheboygan 920-451-8222

Thank you for your patience and understanding.


UnitedOne Aurora Memorial Medical Center & Aurora Clinic Sheboygan offices are temporarily closed

March 13, 2020 at 4 p.m. 

As an extra health precaution, Aurora Memorial Medical Center and Aurora Sheboygan Clinic temporarily closed both of our UnitedOne Credit Union offices located in those two facilites. We will keep you informed on all updates as we recieve them. At your convenience, please take advantage of our other services.


How UnitedOne is Preparing Locally for the Pandemic

March 12, 2020 

The recent outbreak of the Coronavirus (COVID-19) has the public concerned about a potential pandemic and the impact it could have on daily financial transactions. We would like to reassure you that the health, safety and service of our members and employees is always our top priority. As such, UnitedOne has updated our business continuity plans and is taking precautions to deliver on these priorities and ensure stability should there be a global or local interruption of commerce.

In the event that our lobby has alternate accessibility or hours, please visit this COVID-19 page for more information. As always, please contact us at 920-684-0361 or 920-451-8222 if you have any questions.  
 
Thank you for being a member of UnitedOne.


What UnitedOne is doing

  • We continually disinfect our lobby and offices, including door handles, countertops, and Personal Teller Machines (PTMs) both indoors and outdoors.    
  • Our employees may use sanitary gloves when handling transactions as a precaution. 
  • Even though we are disinfecting our equipment, you may also wipe it down before using, if you like.
  • We routinely conduct Business Continuity and Disaster Recovery exercises to ensure that we can maintain successful operations and member service.

What stops you can take to manage your finances:

  • Take advantage of our PTMs, ATMs, Internet Banking, Bill Pay and Mobile Banking app—you can easily check balances, make transfers and pay bills through these free tools, without having to leave your home or come inside branch. 
  • If you currently do not have a Debit Card, please call us to order one. ATMs will offer 24/7 access to cash at many different locations nationwide. 
  • With our Internet Banking site, you can make transfers to and from other financial institutions as well as send money to an individual using our Person-to-Person (P2P) feature. 
  • With our mobile app, you can perform a variety of transactions, including mobile deposit of checks, remote bill payment and transfers. You can load your debit or credit card into Apple Pay®, Samsung Pay® or Google Pay™ and simply use the tap and go mobile wallet at accepting retailers. This can avoid having to use your card or keypads in public locations. 
  • Activate your e-Statements if you have not already and reduce your exposure to mail flow and related contamination risks. 
  • Be sure to wash your hands thoroughly with soap or sanitizer before and after any money transactions, including currency exchange or payments, card usage, and PTM/ATM transactions. 
  • Members can always apply for loans remotely through our website, UnitedOne.org. 
  • Most loan payments can be made online or by phone. 
  • With a heightened pandemic threat, comes the elevated potential of scams. If anyone contacts you purporting to be from any agency or financial institution and asks for your personal information, please be diligent and do not share any account, social security, password or other personal identification details. Hang up and call us directly at 920-684-0361 or 920-451-8222.

Additional Resources & Tips

The following Federal websites are continuously providing updates on the current state of the Coronavirus. 

Additionally, the CDC always, recommends everyday preventive actions to help prevent the spread of respirator diseases, including:

  • Avoid close contact with people who are sick. 
  • Avoid touching your eyes, nose, and mouth; if coughing or sneezing, cover with a tissue. 
  • Stay home when you are sick. 
  • Clean and disinfect frequently touched objects and surfaces using a household cleaning spray or wipe. 
  • Avoid crowded areas and maintain a distance at least three feet from anyone who is coughing or sneezing.

 

 

 

 


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