Frequently Asked Questions
The login portal will remain in the upper right corner of UnitedOne.org.
There are six icons used in the main menu of Digital Banking: Accounts, Move Money, Debit Cards, Desktop Deposit, Statements, and More Services.
Watch this video to learn how easy it is to navigate your way through Digital Banking and all of its features.
Navigating Digital Banking following the May 6th update:
- The navigation icons will be on the left when using Digital Banking from a desktop browser, while the navigation icons will appear at the bottom of the screen when using the mobile app.
- Transfers, Payments, and Bill Pay will be combined into one tab called Move Money.
- Shares, like savings and checking accounts, will appear as blue cards on the Accounts page. Loans will appear as green cards. You have the option to display all of these in a list instead of cards.
- Support, Settings, Alerts, Locations, and Logout can be found in the upper right corner.
- Advanced search functionality allows you to search all shares and loans at the same time.
- Download option for Quicken and QuickBooks moved from bottom to top of Accounts page, next to search bar.
Yes, your username and password will not change with this update.
No. If your mobile device's settings are set for automatic app updates to take place, then the UnitedOne Mobile App will automatically update on May 6, 2024, around 10 a.m. If your device's settings are not configured for automatic app updates, you will be prompted to update the UnitedOne Mobile App starting on May 7.
No. On your first sign-in attempt on any browser or device following the May 6 update, you will be required to retrieve a verification code from an email address or mobile phone number we have on file (aka 2-factor authentication). You must trust your device during the 2-factor authentication sign-in process in order to use biometric authentication.
Once you open a checking account and apply for a debit card, it will take between 7 - 10 business days for you to receive your new debit card.
You can make a loan payment through Digital Banking any time you wish. You can make these by transfer from your UnitedOne savings or checking account. If your loan is under the same account as your savings/checking, you'll see your loan ID in your account list and can simply transfer your payment to your loan. If your loan is under a different account number, authorization can be set up to make the transfer to that account number very easily or you can use the "To Another Member" feature under the "Transfers" tab in Digital Banking. All you need to have to use the "To Another Member" feature is the other account number, loan ID and the member's last name.
You can join UnitedOne if you or an immediate family member live or work in Manitowoc, Sheboygan, Kewaunee or Door counties.
You can withdraw up to $1,000 at an ATM and $2,500 for point-of-sale (signature based) transactions. If you have the UnitedOne mobile app, you can adjust the POS transaction limit using the Card Controls menu option.
• UnitedOne's Digital Banking supports the current version of the most common Internet browsers and one version back, which is industry standard.
• Privacy settings must be at medium or lower, or add UnitedOne to your trusted sites.
• Delete all temporary Internet files prior to signing on.
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