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Home > Digital Banking > Why don't I see my Alerts?

Why don't I see my Alerts?

There could be several reasons for alerts not showing up for you. For text messages, some devices hide texts that come from numbers that are not in your contact list. These are typically found, however, in an “Unknown Senders” folder and, depending on your settings, may not notify you as they arrive. Check this folder and add the text messages phone number to your phone's contacts. The same goes for email alerts, however these are often caught in your junk or spam mail folder. Add the sender’s email address to your contacts and that will help resolve the issue by having that address be “trusted” in the view of your email provider and device's software. Also, some providers also allow emails from certain sources to be classified as “important". Finally, double check the alerts themselves to be sure the delivery information is correct and the options for specific alerts are what should be reasonable for your accounts.

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