A lot! We have a dedicated team of leaders reviewing the information you share. We are identifying what you say are our weaknesses and our strengths. We’re developing ways to serve you better based on what you’re telling us. One of us may give you a call and ask you to share more about your experience so we can get an even better picture of a situation.
Overall, we are striving to ensure you receive service beyond your expectations each time you come in contact with any of us in person, by phone, in writing, or through e-mail. Our mission is to do all we can to help you – our member-owner – build financial strength, and we will sincerely appreciate your input about how well we’re delivering on that mission.
If you have any questions about this process, feel free to contact us.
Follow the instructions on the sticker on your new card.
Sign the back of your card and keep it in a safe, convenient place.
Destroy and discard your previous card. You can now begin using your new card immediately. This new card replaces your previous card. Once you have activated it, the balance on your previous card will automatically transfer to your new card.
The monthly qualification cycle is defined as one day prior to the first banking day of the current statement cycle through one day prior to the last banking day of the current statement cycle. (ex: 12/31/2023-1/30/2024) UnitedOne Credit Union statement cycle is the first of the month through the last of the month (ex: 1/1/2024-1/31/2024)
At this time, an email address is required to complete the authorization form to enroll in voice authentication via DocuSign. If you don’t have an email address, you will still be able to utilize Ollie and be verified by traditional authentication methods.
You can make a loan payment through Digital Banking any time you wish. You can make these by transfer from your UnitedOne savings or checking account. If your loan is under the same account as your savings/checking, you'll see your loan ID in your account list and can simply transfer your payment to your loan. If your loan is under a different account number, authorization can be set up to make the transfer to that account number very easily or you can use the "To Another Member" feature under the "Transfers" tab in Digital Banking. All you need to have to use the "To Another Member" feature is the other account number, loan ID and the member's last name.
You can withdraw up to $650.00 at an ATM and $2,500 for point-of-sale (signature based) transactions. If you have the UnitedOne mobile app, you can adjust the POS transaction limit using the Card Controls menu option.
• UnitedOne's Digital Banking supports the current version of the most common Internet browsers and one version back, which is industry standard.
• Privacy settings must be at medium or lower, or add UnitedOne to your trusted sites.
• Delete all temporary Internet files prior to signing on.