Frequently Asked Questions

Yes, Ollie will have additional capabilities in the future. Ollie continues to learn more about our members' needs and how to assist with those requests.

You can do the following things in Digital Banking:

• View balances and history
• Transfer money
• Deposit checks
• Access debit card controls
• Make payments through Bill Payer
• Stop payments
• Apply for loan (auto or other consumer type and mortgage loans)
• View mortgage details
• View E-Statements
• View check copies
• Order checks
• Update account information
• Set up Alerts
• Send us a secure message
• Locate branches and ATMs

You can make a loan payment through Digital Banking any time by transferring funds from your UnitedOne savings or checking accounts. If your loan is under a different member number, contact the credit union to set up cross-account transfer access. If your loan is under the same account as your savings/checking, you'll see your loan ID in your account list and can simply transfer your payment to your loan. Alternatively, use the "To Another Member" feature under "Transfers". You'll need the account number, loan ID, and member's last name.

Transactions through Digital Banking are applied immediately. The only exception is loan payments for mortgage loan accounts with 10 digits, which may be processed at the end of the day and updated the next business day.

Ollie is able to understand and respond to English and Spanish at this time.