Frequently Asked Questions

To hear your Account Balance, say:

• Balance
• Account Balance
• Or press 2

To apply for a Loan, say:

• Loan
• Loan Application
  *Ollie will then ask what type of loan you would like to apply for:
  • Auto Loan
  • Credit Card Loan
  • Home Equity Loan
  • Mortgage Loan
  • Personal Loan

To hear our office Hours, say:

• What are your Hours?

To check the status of a Deposit, say:

• Deposit Status
• Or press 3

To hear our Loan Rates, say:

• Loan Rates

To make a Money Transfer, say:

• Money Transfer
• Transfer
• Or press 4

To register for Digital Banking, say:

• Digital Banking

To report debit card fraud, say: 

• Debit card fraud
  • If calling during business hours, Ollie will then transfer you to a UnitedOne representative
  • If calling outside of business hours, select option 6 after Ollie transfers you to our after-hours menu

To hear our Routing Number, say:

• Routing number

To hear our Savings Rates, say:

• Savings Rates

To schedule an Appointment, say:

• Appointment
• Make Appointment
• Or press 6

To sign up for E-Statements, say:

• E-Statements

To speak with a UnitedOne Representative, say: 

• Talk to a Representative
• Talk to a Human
• Talk to a Person

To hear your Transaction History, say:

• Transaction History
• History
• Or press 5