Mobile App FAQs

This is dependent on what type of device you are using. If you are using an iOS device, visit the App Store and search for "UnitedOne CU" to download. If you are using an Android device, visit the Google Play Store and search for "UnitedOne CU" to download. Visit our mobile app page to learn more.

You can use the UnitedOne app with mobile devices operating one of the most recent Android and iOS operating systems.

Through UnitedOne's Digital Banking platform, you have access to your account whenever you want through a computer’s web browser and mobile devices, like a cell phone or tablet, using the mobile app.

You can view balances and history, transfer money, make payments through Bill Payer, apply for auto (or other consumer type) or mortgage loans, view E-Statements, and locate branches and ATMs.

As with all our online services, UnitedOne utilizes the latest technology and encryption methods to keep your account activity safe. Plus, with Digital Banking no account data is ever stored on your device. If you ever lose your  device you can quickly suspend Digital Banking access by contacting the credit union.

There are no fees associated with this service.

On your first sign-in attempt for Digital Banking on any browser or device, you will be required to retrieve a verification code from an email address or mobile phone number we have on file (aka 2-factor authentication).  During this process you can opt to trust the browser/device you are using to skip 2-factor authentication on subsequent sign ins.

Biometric Authentication
After your first sign in on a mobile device, you can set up Face/Touch ID on iOS or Fingerprint on Android from the Security page.  You must trust your device during the 2-factor authentication sign in process in order to use biometric authentication. 

Watch this video tutorial to learn how to sign into Digital Banking for the first time.

The new UnitedOne Mobile App will have a blue background. The old Mobile Banking app, used prior to Aug. 15, 2022, has a yellow background. If you have an app with a yellow background you need to download the updated version in order to use Digital Banking.

To register as a new user for Digital Banking you will need to know:

• Your account number
• Last 4 of your SSN/TIN
• Email (must match the primary email we have on file)
• Your date of birth (business members will need their business open date)

Access Registration 
From the sign in page on desktop, iOS, or Android, navigate to the registration page using the "Register" button. 

Register 
Fill out the registration form to verify your identity. If the information is correct, you will be prompted to create a username and password.

Watch this video tutorial to learn how to register for Digital Banking as a new user.

Yes, you will need to have an email address on file with UnitedOne Credit Union. Your login credentials and email address will be the same whether you’re accessing Digital Banking through a web browser or the UnitedOne Mobile App.

Keep any checks you deposit with Mobile Deposit for at least 30 days.

Funds deposited through Mobile Deposit will show up in your account right away, though may be subject to a hold. Please review our Mobile Deposit Terms and Conditions for more details.

Yes, your login credentials will be the same for any device you use. You will be prompted for 2-factor verification the first time you sign in from a new device. You can opt to select to trust that device for future log-in attempts.

Modern devices should all be compatible with Digital Banking. View the device and browser requirements for Digital Banking.

Download our new mobile app FREE at the App Store or get it on Google Play starting on August 15, 2022. To find our mobile app, search for “UnitedOne Credit Union.” If you have accessed Digital Banking before using a web browser, your login credentials will be the same. If you are attempting to login into Digital Banking for the first time, ensure you know your account number, last four digits of your SSN/TIN, email (must match primary email we have on file) and your date of birth (business members will need their business open date). Review and agree to the Terms and Conditions. You can then log in and start banking from your phone or tablet when and where you want.
 

The most common reason for not receiving your OTP is due to an incorrect e-mail address. We'll need you to update your e-mail address on file with us by logging in to Internet Banking and checking the e-mail listed under the "Settings" menu option. Update your e-mail address by typing your new e-mail address into the fields and clicking the "Submit" button. Then, call our Mobile Support Team at 920-684-0361 or 920-451-8222 to have the One Time PIN re-issued.