Service Shoppers Through MemberXP
Another method UnitedOne utilizes to improve the member experience and our service delivery systems is to "Service Shop" our offices. This research is conducted by a nationally respected company known as MemberXP. If you receive an e-mail from MemberXP requesting you take a survey, please know that your survey responses help the credit union improve your service experience.
MemberXP works with members like you to become Service Shoppers and rate the experiences you have with us. We work with them to make sure that each of your evaluations is handled confidentially via e-mail. They are only provided the information necessary to send the evaluations, and will not use that information for any other purpose. They do not have your account numbers.