Ollie, He’s Here Whenever You Need Him To Be

Meet Ollie, UnitedOne Credit Union’s virtual assistant. Ollie is always here to answer your call at any time of day. He can do things like check your account balance, make a money transfer, look up a deposit status, and help you with many other basic banking needs.

UnitedOne strives to give our members the newest innovations and options for how they can communicate with us. Ollie’s knowledge and responses will grow with every interaction, so every time you ask Ollie a question, you help make him better.

Dial (920) 684-0361 in Manitowoc or (920) 451-8222 in Sheboygan to have Ollie help you with your basic banking needs.

Helpful Tips for Speaking to Ollie

Please make sure you are not speaking to someone else during Ollie's greeting. The background noise could cause him to not understand your request.
You may enter an extension at any time followed by the # key to speak with the individual or department you wish to speak with.
If you are asking about your account, Ollie will authenticate your identity by asking you to enter your Account Number or Social Security Number on the keypad and pressing #.
Ollie may ask if you would like to receive more information via a link to a page on UnitedOne's website. He'll send you a text message to a cell phone number you provide.
If Ollie cannot answer your question, you will be given the option to be transferred to a member of the UnitedOne staff. If you're calling during non-business hours, you can leave a voicemail and a representative will call you back when business hours resume.

How to Speak to Ollie

To hear your Account Balance, say:

Balance
Account Balance
Or press 2

To check the status of a Deposit, say:

Deposit Status
Or press 3

To make a Money Transfer, say:

Money Transfer
Transfer
Or press 4

To hear your Transaction History, say:

Transaction History
History
Or press 5

To schedule an Appointment, say:

Appointment
Make Appointment
Or press 6

To hear our Routing Number, say:

Routing number

To apply for a Loan, say:

Loan
Loan Application
*Ollie will then ask what type of loan you would like to apply for:
- Auto Loan
- Credit Card Loan
- Home Equity Loan
- Mortgage Loan
- Personal Loan

To hear our Loan Rates, say:

Loan Rates

To hear our Savings Rates, say:

Savings Rates

To hear our office Hours, say:

What are your Hours?

To register for Digital Banking, say:

Digital Banking

To sign up for E-Statements, say:

E-Statements

To speak with a UnitedOne Representative, say:

Talk to a Representative
Talk to a Human
Talk to a Person

FAQs

Why is UnitedOne using Ollie?
UnitedOne aims to assist you in the quickest and most efficient manner. Ollie is able to provide support for your general questions 24/7.

Is there a fee to use Ollie?
Ollie is a complimentary virtual assistant offered by UnitedOne to enhance our member experience.

How accurate is Ollie?
Ollie is able to detect and accurately respond to many different questions and is constantly learning to adapt to know what is being asked of him.

What languages does Ollie respond to?
Ollie is able to understand and respond to English at this time.

Can Ollie put me in touch with a UnitedOne employee if my question can’t be answered?
Yes, if Ollie cannot answer your question, you will be given the option to be transferred to a member of the UnitedOne staff. If you’re calling during non-business hours, you can leave a voicemail and a representative will call you back when business hours resume.

Will Ollie be able to answer and respond to more inquiries in the future?
Yes, Ollie will have additional capabilities in the future, but since he’s new we don’t want to overload him with such a heavy workload just yet.

Can Ollie answer my loan application questions?
Ollie will direct you to the department that your application is associated with for loan related questions.