Personal Teller Machines
Check out the video below to see our PTMs in action.
1. What is a Personal Teller Machine (PTM)?
A PTM is a convenient, electronic way for us to assist you with your transactions while continuing to provide face-to-face personal service. It may resemble an ATM, though unlike an ATM, a Member Service Representative will help you through a video chat.
2. Why did UnitedOne decide to put PTMs in its drive-thrus?
To improve your member experience and provide you with additional drive-thru hours. Our PTMs allow us to give you the same personal service and care you receive now, though in a more efficient manner.
3. Which UnitedOne locations have PTMs?
In Manitowoc: Our S. 10th St. and Menasha Ave. locations have PTMs at their drive-thrus.
In Sheboygan: Our Superior Ave., Washington Ave. and N. 8th St. locations have PTMs. Superior Ave. and Washington Ave. have PTMs inside the branch and at the drive-thru. The N. 8th St. branch has PTMs inside the branch.
4. What hours are PTMs available?
Monday through Friday PTMs will be available from 8 a.m. to 7 p.m. On Saturdays, the PTMs will be available from 8 a.m. to 4 p.m. All PTMs also have ATM functionality available anytime with a debit card.
Earl looks forward to seeing you!
5. Are transactions made using the PTM safe and secure?
PTM transactions are absolutely safe and secure, and accuracy is even higher than traditional over-the-counter-service because of the security features built in to the PTM. Also, because your Member Service Representative is focused solely on you and your transaction, there are fewer distractions. This means our team members can provide you with more personalized and consistent member service. In addition, because the money is housed within the PTM instead of a cash drawer, the potential for robberies is greatly decreased, making you and our team members safer.
6. What if I’m not good with technology?
That’s ok, we’re here for you! A Member Service Representative will walk you through every step of your transaction.
Brent can help you master our PTMs!
7. Do I need a debit card to use a PTM?
No, you don't need a debit card to use a PTM. But if you have a debit card, you can use it to access the ATM functionality that all of our PTMs are capable of to get cash anytime.
8. How many checks or bills can I deposit at the PTM?
There is no limit on deposits at our PTMs. The PTMs accept 40 checks or bills at a time. After the first round of items has been accepted into the PTM, our Teller will ask you to deposit any additional checks or bills.
9. Why did you close the Menasha Avenue lobby in 2017?
After studying our membership trends for several years, it was determined that our Menasha Avenue lobby would be better utilized as our new Member Contact Center. This allows us to continue serving our Menasha Avenue members, and all members living or working on the north side of Manitowoc, in the drive-thru at that location. It also allows us to extend our drive-thru hours at multiple locations to better serve our entire membership throughout both Manitowoc and Sheboygan.
10. What if I prefer to do my transactions “in person?”
That’s great, because when you use a PTM, you’re interacting with real UnitedOne employees, in real-time. The only difference is they are on screen at our Member Contact Center. You can speak with them, and they can assist you with your transactions just like they were standing behind a counter. If you’d like to speak more in-depth about your financial needs, or get information about insurance or investments, apply for a home, auto, or personal loan, or open a new account, we’d welcome the opportunity to give you that one-on-one attention in one of our lobbies. Just stop in.
In Manitowoc: Our team members are happy to give you that “one-on-one attention” in the lobby of our 1117 S. 10th St. or Walmart locations during regular business hours.
In Sheboygan: Our team members are happy to give you that “one-on-one attention” in the lobby of our 2122 Superior Ave., 3509 Washington Ave. or 733 N. 8th St. location during regular business hours.
If you have any questions, feel free to contact us. We’ll be happy to help you!