Personal Teller Machines
With a LIVE Video Teller and 24/7 ATM functionality
Questions About the Personal Teller Machines (PTMs)
1. What is a Personal Teller Machine (PTM)?
A PTM is a convenient, electronic way for us to assist you with your transactions while continuing to provide face-to-face personal service. It may resemble an ATM, though unlike an ATM, a Teller will help you through a video chat.
2. Why did UnitedOne decide to put PTMs in?
To improve your member experience and provide you with additional Teller and self-service hours. Our PTMs allow us to give you the same personal service and care you receive in our lobbies, but with expanded hours.
3. Where are PTMs located?
S. 10th St. branch (drive-thru)
Walmart SuperCenter branch (inside)
- Member Contact Center on Menasha Ave. (drive-thru)
Superior Ave. branch (inside and drive-thru)
Washington Ave. branch (inside and drive-thru)
N. 8th St. branch (inside)
- Aurora Medical Center / Hospital at 3400 Union Ave. (at base of stairs near the cafeteria)
4. What hours are Tellers available thru PTMs?
Monday through Friday Video Tellers are available from 8 a.m. to 7 p.m. On Saturdays, Video Tellers are available from 8 a.m. to 4 p.m.
All PTMs also work just like an ATM and are available 24/7 for self-service transactions, including deposits.
5. Are transactions made using the PTM safe and secure?
PTM transactions are absolutely safe and secure, and accuracy is even higher than traditional over-the-counter-service because of the security features built in to the PTM. Also, because your Teller is focused solely on you and your transaction, there are fewer distractions. This means our team members can provide you with more personalized and consistent member service. In addition, because the money is housed within the PTM instead of a cash drawer, the potential for robberies is greatly decreased, making you and our team members safer.
6. What if I’m not good with technology?
That’s ok, we’re here for you! A Teller will walk you through every step of your transaction.
7. Do I need a debit card to use a PTM?
No, you don't need a debit card to use a PTM. But if you have a debit card, you can use it to access the 24/7 ATM functionality that all of our PTMs are capable of to get cash anytime.
8. How many checks or bills can I deposit at the PTM?
There is no limit on deposits at our PTMs. The PTMs accept 40 checks or bills at a time. After the first round of items has been accepted into the PTM, you will have the ability to insert additional items. You can also deposit cash/checks in self-service mode.
9. What if I prefer to do my transactions “in person?”
That’s great, because when you use a PTM, you’re interacting with real UnitedOne employees, in real-time. The only difference is they are on screen at our Member Contact Center. You can speak with them, and they can assist you with your transactions just like they were standing behind a counter. If you’d like to speak more in-depth about your financial needs, or get information about insurance or investments, apply for a home, auto, or personal loan, or open a new account, we’d welcome the opportunity to give you that one-on-one attention in one of our lobbies. Just stop in.
In Manitowoc: Our team members are happy to give you that “one-on-one attention” in the lobby of our 1117 S. 10th St. or Walmart locations during regular business hours.
In Sheboygan: Our team members are happy to give you that “one-on-one attention” in the lobby of our 2122 Superior Ave., 3509 Washington Ave. or 733 N. 8th St. location during regular business hours.
If you have any questions, feel free to contact us. We’ll be happy to help you!