Frequently Asked Questions

You can use the UnitedOne app with mobile devices operating one of the most recent Android and iOS operating systems.

Through UnitedOne's Digital Banking platform, you have access to your account whenever you want through a computer’s web browser and mobile devices, like a cell phone or tablet, using the mobile app.

You can do the following things in Digital Banking:

• View balances and history
• Transfer money
• Deposit checks
• Access debit card controls
• Make payments through Bill Payer
• Stop payments
• Apply for loan (auto or other consumer type and mortgage loans)
• View mortgage details
• View E-Statements
• View check copies
• Order checks
• Update account information
• Set up Alerts
• Send us a secure message
• Locate branches and ATMs

As with all our online services, UnitedOne utilizes the latest technology and encryption methods to keep your account activity safe. Plus, with Digital Banking no account data is ever stored on your device. If you ever lose your  device you can quickly suspend Digital Banking access by contacting the credit union.

There are no fees associated with this service.

On your first sign-in attempt for Digital Banking on any browser or device, you will be required to retrieve a verification code from an email address or mobile phone number we have on file (aka 2-factor authentication).  During this process you can opt to trust the browser/device you are using to skip 2-factor authentication on subsequent sign ins.

Biometric Authentication
After your first sign in on a mobile device, you can set up Face/Touch ID on iOS or Fingerprint on Android from the Security page.  You must trust your device during the 2-factor authentication sign in process in order to use biometric authentication. 

Watch this video tutorial to learn how to sign into Digital Banking for the first time.

To register as a new user for Digital Banking you will need to know:

• Your account number
• Last 4 of your SSN/TIN
• Email (must match the primary email we have on file)
• Your date of birth (business members will need their business open date)

Access Registration 
From the sign in page on desktop, iOS, or Android, navigate to the registration page using the "Register" button. 

Register 
Fill out the registration form to verify your identity. If the information is correct, you will be prompted to create a username and password.

Please note that you will not need to enter anything in the field for "Account Verification Method." You will only need to select an account type and enter your account number, last four of your SSN/TIN, email address, and date of birth or open date for business members.

Watch this video to learn how to register for Digital Banking as a new user.

Yes, you will need to have an email address on file with UnitedOne Credit Union. Your login credentials and email address will be the same whether you’re accessing Digital Banking through a web browser or the UnitedOne Mobile App.

Keep any checks you deposit with Mobile Deposit for at least 30 days.

Funds deposited through Mobile Deposit will show up in your account right away, though may be subject to a hold. Please review our Mobile Deposit Terms and Conditions for more details.

Yes, your login credentials will be the same for any device you use. You will be prompted for 2-factor verification the first time you sign in from a new device. You can opt to select to trust that device for future log-in attempts.

Modern devices should all be compatible with Digital Banking.

Download our mobile app FREE at the App Store or get it on Google Play. To find our mobile app, search for “UnitedOne CU". If you have accessed Digital Banking before using a web browser, your login credentials will be the same. If you are attempting to login into Digital Banking for the first time, ensure you know your account number, last four digits of your SSN/TIN, email (must match primary email we have on file) and your date of birth (business members will need their business open date). Review and agree to the Terms and Conditions. You can then log in and start banking from your phone or tablet when and where you want.