Frequently Asked Questions

Keep any checks you deposit with Mobile Deposit for at least 30 days.

Mobile Deposit is a convenient, easy and safe way to remotely deposit checks into your UnitedOne account. With the UnitedOne Mobile App you can take a photo of your check, enter the check information and securely submit your check deposit to UnitedOne for processing. Mobile Deposit makes it unnecessary for you to visit a branch, saving you time and money.

First, you must have a valid email address on record with UnitedOne, and be enrolled and actively using our Digital Banking service. In addition, the following criteria must be met to be eligible for Mobile Deposit:

• A primary account owner must be at least 12 years old on consumer accounts.
• The account tied to Digital Banking must be open for at least 90 days.
• The account tied to Digital Banking has not "opted-out" of Mobile Deposit, or the service has not been revoked or disabled for other reasons.

Successfully submitted check images take processing time to complete. Review your "Account History" to view the status of your deposit. Funds may be subject to a hold.

You can access Mobile Deposit through iOS and Android enabled mobile devices. Older iPhones and devices without a camera are not supported. Your device must also have an auto-focus camera. A fixed-focus camera is incapable of taking a clear enough image for check processing. You need to download and install the latest version of UnitedOne's app to have access to the Mobile Deposit camera controls in Digital Banking while using a mobile device.

This free service within Digital Banking automatically becomes available to members once they are eligible. All active Digital Banking users will see the Mobile Deposit button, however, not all Digital Banking users may be eligible for Mobile Deposit.

First, endorse your check with your signature and write "For Mobile Deposit Only UnitedOne CU" in the endorsement section of the check. If a check is not properly endorsed, it will be rejected. Next, place your check on a flat, dark surface with good lighting and take a photo of the front and back of the check. Next submit the photos of your check to UnitedOne for processing.

Funds deposited through Mobile Deposit will show up in your account right away, though may be subject to a hold. Please review our Mobile Deposit Terms and Conditions for more details.

No. Currently there is no charge associated with this service. However, there may be charges associated with text messaging and data usage on your phone.

If a check has been successfully submitted you will see this message on your device's screen: “Deposit Result: Your deposit has been submitted.”

At times, Mobile Deposit may be temporarily unavailable. This may be due to system maintenance or technical difficulties with your internet service provider and/or internet software. If Mobile Deposit is unavailable, you can deposit checks in person at any UnitedOne branch, at an ATM that accepts deposits or by U.S. mail.

During UnitedOne business hours, within your UnitedOne Mobile APP, press the "Support" button on the left menu, and then select the phone number to call us. You may also reach us at 920-684-0361 or 920-451-8222, or visit any branch for assistance.

Outside of business hours, please sign in to Digital Banking and press the "Support" option on the left menu and select "Messages." We will respond to you within four business hours.