Frequently Asked Questions

UnitedOne Credit Union does not accept or provide foreign currency.

UnitedOne Credit Union members have several debit card controls available to them inside Digital Banking. Below are things you can do relating to your UnitedOne Visa® Debit Card when you select the “Debit Cards” from the menu:

• Lock Card
  Places a temporary lock on your debit card.
   
• Missing Card
  Select this to report your debit card missing or stolen.
   
• Manage Debit Card Limit
  Update the daily debit limit of your debit card.
   
• Damaged Card
  Request to get a new debit card with the same number.
   
• Travel
  Notify UnitedOne that you are traveling and to set up approved locations for your debit card use during a give date range.

Enjoy secure, instant access to your monthly statements. It only takes a minute to enroll.

Follow these quick steps to enroll:

• Log in to Digital Banking
• Choose “Statements” from menu
• Select “Manage Preferences”
• Toggle switch to “Go Paperless” to opt in
• Review disclosures and select “Accept”

During UnitedOne business hours, within your UnitedOne Mobile APP, press the "Support" button on the left menu, and then select the phone number to call us. You may also reach us at (920) 684-0361, or visit any branch for assistance.

Outside of business hours, please sign in to Digital Banking and press the "Support" option on the left menu and select "Messages." We will respond to you within four business hours.

You can call UnitedOne at (920) 684-0361. You can also call iPay at 1-866-248-0355.